Al Switzler
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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Confrontations offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.
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Influencer: The Power to Change Anything
Influencer takes you on a fascinating journey from San Francisco to Thailand where you'll see how seemingly “insignificant” people are making incredibly significant improvements in solving problems others would think impossible. You'll learn how savvy folks make change not only achievable and sustainable, but inevitable. You'll discover why some managers have increased productivity repeatedly and significantly-while others have failed miserably.
$7.95